Frequently Asked Questions

Most frequent questions and answers

FAQ

Is it real lava?

Island Stone Creations DOES NOT sell actual lava.

 

We use recycled molds cast from naturally occurring magma formations from volcanic eruptions. The molds are then sculpted into original and custom forms and designs. Using a proprietary blend of concrete ingredients, we create unique, lightweight stone reproductions that look and feel like lava.

 

What do you mean by lightweight stone?

The proprietary mixture results in what looks and feels like concrete, but is approximately 2 ½ times stronger than traditional concrete and weighs less than one-half the weight. Concrete is a durable material that can last a lifetime, helping to conserve the environment and reduce waste.

 

Are all the pieces you create different?

Because each piece is handmade, no piece is exactly the same. Each piece will have distinguishing characteristics. It is as unique as the lava flows themselves.

 

Do you create custom pieces?

Yes, and we encourage custom requests. If you need a particular size or have a design idea, please email michael@islandstonecreations.com.

 

Do you ship to the mainland?

Yes, we ship to anywhere in the continental United States and throughout the islands. Contact us to explore international shipping options.

 

How long does it take to receive my order?

Our production time is typically 30 days and shipping results in 2 days to 2 weeks depending on your location, preferred method of shipping the overall size and weight of your order.

 

Do any of your products come ready to hang?

Yes, we include the necessary hardware to hang each picture frame or petroglyph.

 

Can I apply your frame to a metal, canvas or paper print and which do you recommend?

Yes, you can apply our frames to any surface just as you would a standard frame and we recommend you consider high definition metal prints.

 

What are high definition metal prints and what is so special about them?

Artwork is printed on transfer paper, then attached to a coated aluminum sheet and placed into a heat press. The finished product results in a durable, long-lasting image and below is why.

 

1. The images only begins to fade only after 100 years of sunlight exposure.

 

2. Being scratch-resistant, the printed graphics and text cannot get scratched or peeled off.

 

3. You can place them in conventional frames, so they will look “in place” with other artwork hung on your walls.

 

4. They are fire retardant won’t get damaged by high temperatures.

 

5. You can easily clean fingerprint marks and other stains from the surface.

 

6. Aluminum is a lightweight metal, so as long as it is mounted correctly it won’t fall down.

 

Can I use my own image?

Absolutely! You can upload your image and purchase through metal printing retailers. Google “HD metal printing”.

 

Can you provide the print?

Yes, we can provide a print mounted into the frame at an extra charge. You simply email us the image you would like to use, and we will take it from there.

 

Return & Refund Policy
Thank you for shopping at Island Stone Creations.
If you are not entirely satisfied with your purchase, we’re here to help.


ISC Return Refund Policy
If your purchase was damaged during shipping you must notify me within 24 hours to be eligible for a refund. Email michael@islandstonecreations.com or call me at 808.326.7111.
You have thirty (30) calendar days to return an item from the date you received it.
All refunds/returns/exchanges for handmade goods are decided on a case-by-case basis.
You must take into account the description of the item before requesting a refund. If the item matches the description given and you are unsatisfied, I am not responsible for refund. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, I will initiate a replacement or a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.


Complaints/Comments/Concerns

Any complaints (comments/concerns) about items may be sent to michael@islandstonecreations.com.


Custom Orders
I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made or personalized item, contact me at michael@islandstonecreations.com.
Please note, when I make a custom item it may take some time (four to six weeks) to find the best materials and to make your item perfect.


Contact Us
If you have any questions on how to return your item to us, contact us at michael@islandstonecreations.com.

 

Other (click links below for PDF)

ISC Return Refund Policy

ISC Self-Drilling Toggle Instructions

 

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